Purchased struts from PartsGeek based on their website confirming fitment for my vehicle. During installation, it became clear the part does not fit (mounting points do not align).
Customer service initially approved a return, even to the point of verifying my vehicles VIN number, but reversed their decision after I confirmed the part had been partially installed (two of three top mounting bolts halfway secured, third would not align)—even though installation was required to determine the misfit.
They refused a return, refund, or even store credit, relying strictly on their “no returns on partially installed parts” policy, despite the product being incorrectly listed as compatible.
Be cautious when relying on their fitment tool—if the part doesn’t fit, you will lose your money, have no recourse and no help or courtesy from PartsGeek.
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