I had an extremely frustrating experience with Parts Geek.
A customer service representative ordered the wrong part for me (I ordered with VIN to ensure part accuracy). Despite this being entirely their error, I was still required to pay a $25 return shipping fee and a 20% restocking fee. Customers should not be penalized for a company’s mistake.
Trying to resolve the issue was half the problem. Their support is AI chat, which was not helpful for a situation that required an actual person. I attempted to call customer service multiple times—on four separate days, I went through the queue three times each day (12 total attempts). Every single time, I waited over 30 minutes, reached the front of the line, and was then disconnected stating high call volumes - why make me wait on hold if you're just going to disconnect anyhow?!
After all of that, I was never able to speak to a live representative.
This company makes errors and then puts the burden on the customer, while making it nearly impossible to get real support. I would strongly recommend taking your business elsewhere.
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Discount auto parts and performance accessories online catalog for all domestic and import cars and trucks. Super Low prices on new auto body parts and quality service. Try PartsGeek.com for all your automotive parts needs.
