A warning to anyone shopping at a local party supply store - I purchased a child-sized Grinch costume earlier this week. When I got home and opened the bag, I found a large adult-sized costume instead, which was quite frustrating. I went back today for a refund, but the store manager argued with me for about 20 minutes, insisting it was my responsibility to check the packages. He offered store credit, but after his lack of apology and refusal to process a refund, I declined, as I didn't want my money tied up in store credit. After persistently requesting a refund, he eventually complied, but only after being rude. The takeaway here is to be cautious when shopping at this store due to their questionable practices and poor customer service.
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Party City is an American publicly traded retail chain of party supply stores founded in 1986 by Steve Mandell in East Hanover, New Jersey.
