A warning to anyone considering a purchase at a local party supply store – I bought a child-sized Grinch costume earlier this week, but when I got home and opened the bag, I found a large adult-sized costume with completely different labeling inside. It was frustrating, but I thought it would be a simple return. However, when I went back today for a refund, the store manager argued with me for about 20 minutes, insisting that it was my responsibility to check the contents of the package. He offered store credit instead of a refund, which I declined since I didn’t want my money tied up in something I wouldn’t use. After repeatedly insisting on a refund, he finally gave in but was snarky and rude throughout the process. The takeaway here is to be cautious when shopping at this store due to their misleading practices and poor customer service.
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Party City is an American publicly traded retail chain of party supply stores founded in 1986 by Steve Mandell in East Hanover, New Jersey.
