I am reaching out about my order placed on January 2, 2026, at 00:05. At 00:15, just 15 minutes after placing the order, I contacted the support team to explicitly request cancellation. Given the short time frame, it is unreasonable for the order to have been prepared or processed. Thus, my cancellation request was made within a reasonable period. However, the order has not yet been canceled. I have sent several emails regarding this matter and have not received any response. I am formally requesting that my order be canceled immediately and that the full payment be refunded without further delay. I look forward to your prompt confirmation.
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PASCAL, a lab grown diamond jewelry brand, is inspired by a renowned 17th-century French philosopher who recognized the power of pressure. We believe that, like diamonds, strength and beauty can be found in overcoming intense obstacles, and we aim to convey this message to Gen-Z through our fashion pieces.