The customer service and communication through my issues of later test dates and lessons have been phenomenal, I found this issue today and called in asking why I was being charged when previously clarified in my notes I was unable to pay until late April and didn't want lessons until May earliest, I called and spoke to Charlie, he was very understanding and helped by unbooking my test, however a few hours after the call I was panicked because my portal was still claiming that i would need to pay within the next few days, I left a confused/upset review and got a call back a few hours later from Sara who assured me that while my portal claimed I am due to pay the issue had been fixed and when I am able to make the payment I can just call back to make sure any late fees have been waived as I have made my issues clear from the beginning. Really pleased with the customer service, and looking forward to passing my test in the near(ish) future!
Claim your business profile now and gain access to all features and respond to customer reviews.
PassMeFast is one of the UK’s leading specialists in intensive driving courses. We offer driving lessons and fast-tracked tests to get your licence ahead of usual waiting times. Plus, we handle the admin for you — all you need to do is get behind the wheel and drive! We’ve already helped over 80,000 learners to get on the roads. So, whether you’re a complete beginner or have some driving experience, we’re your faster route to driving!
See more