The customer service and communication through my issues of later test dates and lessons have been phenomenal, I found this issue today and called in asking why I was being charged when previously clarified in my notes I was unable to pay until late April and didn't want lessons until May earliest, I called and spoke to Charlie, he was very understanding and helped by unbooking my test, however a few hours after the call I was panicked because my portal was still claiming that i would need to pay within the next few days, I left a confused/upset review and got a call back a few hours later from Sara who assured me that while my portal claimed I am due to pay the issue had been fixed and when I am able to make the payment I can just call back to make sure any late fees have been waived as I have made my issues clear from the beginning. Really pleased with the customer service, and looking forward to passing my test in the near(ish) future!
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PassMeFast is one of the UK’s leading specialists in intensive driving courses. We offer driving lessons and fast-tracked tests to get your licence ahead of usual waiting times. Plus, we handle the admin for you — all you need to do is get behind the wheel and drive! We’ve already helped over 80,000 learners to get on the roads. So, whether you’re a complete beginner or have some driving experience, we’re your faster route to driving!
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