Second order received from supplier. First one was amazing - but the second one the jacket is too small. Can you return if you are an international customer - yes you can but the cost of the jacket £70.00 is less than then return - £102.00 - they do not credit your card - you can only have instore credit - this is not acceptable in this day and age. Have been left with a £70.00 jacket that is not fit for purpose - shoddy service.
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Passport is a global ecommerce solutions provider that empowers merchants—like Dolls Kill, Ridge, Ogee, OneSkin, and HexClad—to grow profitably and confidently in over 180 countries. Combining innovative technology, global logistics, and expert compliance and growth support, Passport delivers the right solutions for the right markets at every stage of global growth. From cross-border shipping to in-country enablement services, Passport offers a seamless, flexible experience to help D2C brands unlock their full global potential.
For real-time troubleshooting on a package, please contact support@passportglobal.com.
Passport's capabilities include:
- Fast and thorough onboarding
- Local pricing, currencies, and payments
- Store A/B testing and configuration support
- Accurate, landed duty & tax costs
- Reliable DDP shipping to 180+ countries
- Unique Seller of Record model
- Industry-leading tracking on branded pages
- Easy subscription processing and returns
- Expert tax & product compliance assistance
- Hands-on, live customer service
Passport offers two core products: Passport Shipping and Passport Global
Passport Shipping is our comprehensive cross-border shipping solution designed to deliver virtually anywhere and at any speed. With our in-house global network of carriers and international experts, we offer choices between Delivered Duty Unpaid (DDU) and Delivered Duty Paid (DDP), plus select compliance services and shipping options that include Economy, Priority, Expedited, and Express.
Passport Global is our bundled, all-in-one internationalization and logistics solution that includes store localization, A/B testing, global parcel shipping, a full suite of compliance support, full-funnel reporting, in-country enablement, marketplace management, and consultative growth support to help brands implement end-to-end strategies that have them profitably growing.
See why Passport has a 4.5-star rating from the DTC brands we serve on G2: https://www.g2.com/products/passport-shipping-passport/reviewsSee more
