Absolutely appalling service the most ridiculous service website crashes al the time of application greedy for money so people use fast track service takes more then 3 weeks when i applied google time estimate was 11 working days for renewal bad customer service just like answering phone call no help at all no point ringing them i use to heard when you fail to do your service properly uk peoples use to resign now shameful behaviour on this office they lie to get rid uou of when u ring i wish if there is less tjen zero they deserve that always use fast track if you need you passport early don't go 3 weeks service
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