Review Time
I applied for passport on 13 January 2026 from Australia and received it o 26 January 2026, a toatal of 13 days including postage to the UK for suppirting documents and return postage. Every stage of dealing with my application was communicated clearly. Excellent and surprising service
I applied for passport on 13 January 2026 from Australia and received it o 26 January 2026, a toatal of 13 days including postage to the UK for suppirting documents and return postage. Every stage of dealing with my application was communicated clearly. Excellent and surprising service
We applied on line with the standard service for £94.50 each and we did our own photos with a mobile phone and and uploaded them. We applied on the Friday and sent our old passports in the post that same day. We received a email and text message on the Monday to say our old passports had been received. Then on the Wednesday we were advised that our application had been approved and the on the Thursday were told that our new passports had been printed and had been handed to the delivery service and they then turned upon the Friday. An amazing service from start to finish and all within one week…….well done all involved
HM Passport Office, Corby Office did a very swift and efficient turnaround on renewal of my Passport - 6 days from an online application in January to safe receipt (tracked mail) at my home! I was kept updated throughout the renewal process by email which saved me worry and wonder. Thanks and well done Corby Office.
I am writing this as a husband who has watched his wife break down in tears at an airport, while a government system hid behind “policy” and destroyed something we can never get back.My wife was previously an Indian citizen. We followed every rule, every process, and every cost the UK system required. We went through settlement visas, extensions, and finally naturalisation — all of which cost thousands of pounds and took years of paperwork, checks, and waiting. At every stage, her name was known legally, consistent, and accepted.When her Certificate of Naturalisation was issued, her full name was recorded in a single field instead of correctly separating her first name and surname. This single administrative decision — made by the Home Office — created a chain reaction that no department would later take responsibility for.HM Passport Office then issued her British passport under an “uncommon name” policy, inserting “XXX” into the given name field and placing her actual name entirely in the surname field, with an observation stating she has “one name”. On paper, the passport looked valid. In reality, it was a ticking time bomb.On the day of travel, my parents and sister boarded the flight. My wife and I were denied boarding at the airport. The airline refused the passport outright. We stood there powerless while our family left without us to the UAE.This trip was not a holiday we could “rebook later”. It was planned months in advance for my father’s 60th birthday, which is two days from the time of writing this review. A milestone that only happens once. My parents are already abroad. My wife and I are at home, devastated.We lost thousands of pounds in flights, hotels, activities, parking, and transfers. But the financial loss is secondary to the emotional damage. My wife felt humiliated, helpless, and blamed for something that was entirely outside her control by HMPO call centre staff.What followed after was even worse.We contacted HM Passport Office, escalated, complained, booked a premium appointment, involved Citizens Advice, and begged for urgency. Eventually, HM Passport Office confirmed what became painfully clear: this was not their fault. They are legally bound to issue passports exactly as the Certificate of Naturalisation is written. The problem, they said, lies with whoever issued the certificate.And yet — there is no emergency correction process. No fast-track. No human discretion. No ownership. Just departments pointing at each other while real people absorb the damage.At no point were we warned when the certificate was issued that this naming format would cause international travel failure. At no point were we contacted in a meaningful way to explain the consequences. At no point did we consent to my wife being treated as a person with “one name”.Once the error existed, the system washed its hands of us.This experience has shown us something deeply unsettling: once a mistake enters the Home Office system, the citizen pays the price, not the system. There is no accountability proportional to the harm caused. There is no safety net for urgent, real-life consequences.We did not ask for special treatment. We asked for a correction to an obvious administrative issue that had already caused serious harm. Instead, we were met with rigid scripts, delays, and silence.This has caused: • Denial of international travel• Family separation• A ruined milestone birthday• Severe financial loss• Emotional distress and anxiety• A complete loss of trust in the systemIf you are a naturalised citizen — especially from a country where naming conventions differ — scrutinise your Certificate of Naturalisation before you ever book travel. Because if it’s wrong, you may only find out when you are standing at an airport being told you cannot leave the country.This system did not just fail administratively.It failed us as living people.
If any MP’s out there that can be bothered to read all the negative reviews maybe you could use your powers and sort this shambles of a department out. The positive reviews are down to the excellent on-line service. If you need a name change then it’s a very stressful experience. The department is not fit for purpose.
I recently spoke to 3 separate people at the HMPO about not being able to send my passport. I explained that I recently relocated to the USA and need my passport and immigrant VISA stamp as proof of immigration status for ICE. They have been less than helpful. I was told I either send in the expiring or write a letter cancelling the application and reapply when the passport expires or when I no longer need the visa stamp. I cant do either as immigrants have been advised indefinitely to leave their home with proof of immigration. The non identifiable people I have spoken to have not been helpful or understanding and no procedures to deal with any situations or circumstances are in their workflow.
Claim your business profile now and gain access to all features and respond to customer reviews.
Get the latest detailed information to help you when applying for or renewing your British Passport and if you need to get your Passport urgently, save delays with over 15 years industry experience.
sbwlaw.co.uk
willhero.com
lexidy.com
legaltemplates.net
1stformations.co.uk
www.uprightlaw.com
trademarkedinc.com
turnbulllawgroup.com
www.usimmigration-support.org
alcocklaw.com
