I was looking to see if I could apply for a passport online, and Gov+ arrived, which I thought might be a .gov website. However, it was not. It then led me to a link for Passport Submission, which I thought was charging me for the cost of submitting a passport for $190.95. Once I paid it, Gov+ then asked for $97 & then $22 - all within 20 minutes on 1/12/2026 from 12:18AM-12:36AM. Yet Gov+ photo capture for passport photos is non-sensical. I got on the phone with them and they refunded within 2 days on 1/14. However PassportSubmission.US is a scam. They took $190.95 from me, then when I called a female employee told me that their accounting department is emailing me a refund request that still has yet to arrive. I have emailed them more than several times at support at passportsubmission.us to no avail, as well as tried them on their PHONE: +1 (888) 846-3983 from9 AM - 5 PM EST also to no avail. I have even written to them on their website's contact us. I have never received anything or any type of assistance in terms of anything from them, despite the several emails I sent them directly or the phone calls I made only to be able to leave voicemails. If PassportSubmission.US finally reimburses me the full $190.95 that they did nothing more than falsely advertise that they can help, yet did nothing, I'll remove this complaint & just never deal with them again.
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