I recently ordered five plants from Patch. While two arrived with some minor leaf damage and one had a few fungus gnats, I understand this can happen when plants are grown in close proximity.
What really impressed me was the customer service. The representative I spoke with was lovely; she immediately arranged a replacement for one plant and offered me a choice of a replacement or a partial refund for the other. Since the second plant will eventually grow out of its damage, I opted for the refund.
The process was incredibly easy, and the replacement plant arrived in less than 24 hours! A shout-out to the DPD driver as well for handling the boxes with care. I’ll definitely be shopping with Patch again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Patch helps you discover the best plants for your space, delivers them to your door and helps you looks after them.
