I ordered a birthday cake and paid extra for it to arrive a day early. On the delivery day, I checked with the courier, and they said to contact the company as there was an issue with my cake. I tried calling and emailing for urgent assistance, but despite requesting a callback, I never received one. They offered me a voucher or to reorder for the next day, but no refund for the extra delivery fee. I chose to reorder, assuming they would prioritize it, but it arrived late and required hours to defrost. I couldn't serve it at the party. When I reached out, they insisted no refund was due. The cake was nice the next day, but it was for a special occasion, and I was unable to present it to my guests. The customer service was lacking, and I won’t order from them again due to their unreliability.
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