Review Time
I've been visiting their Ealing location for many years and recently decided to order my first cake online. The ordering process was straightforward, and the cake arrived in excellent condition. I was initially hesitant about ordering a cake through the mail, as it's not typical. The cake was fresh. However, I do feel that their cakes were of higher quality before they faced administration; they don't seem to be as good now.
I've been visiting their store for years and recently ordered my first cake online. The ordering process was simple, and it arrived in perfect condition. I was initially hesitant about ordering a cake via delivery, but it was fresh. The only downside is that their cakes seemed to be better before they went into administration; they aren't quite the same now.
I ordered the chocolate forest fantasy cake for my child's birthday, but it arrived with the butterflies on top completely smashed. When I asked for a replacement, they refused and only offered a £10 gift voucher. I'm really let down by their customer service.
I ordered a birthday cake and paid extra for it to arrive a day early. On the delivery day, I checked with the courier, and they said to contact the company as there was an issue with my cake. I tried calling and emailing for urgent assistance, but despite requesting a callback, I never received one. They offered me a voucher or to reorder for the next day, but no refund for the extra delivery fee. I chose to reorder, assuming they would prioritize it, but it arrived late and required hours to defrost. I couldn't serve it at the party. When I reached out, they insisted no refund was due. The cake was nice the next day, but it was for a special occasion, and I was unable to present it to my guests. The customer service was lacking, and I won’t order from them again due to their unreliability.
I ordered a red velvet cake for my birthday, but when it arrived, the sponge was incredibly dry. I expressed my disappointment, and while they offered a £10 gesture, they stated they don’t refund for quality issues. If I purchased a cake elsewhere and it tasted like that, I would expect a full refund. It's their responsibility to ensure their products are consumable, and this definitely was not. I've had to open a case through a payment service to seek a refund.
The cakes delivered are frozen, making them tasteless and soggy. I regret spending £29 on a cake that was so disappointing. I wish I had chosen a local baker for something fresh. The cake was small and the buttercream was just butter with no sweetness. The jam had a strange texture due to being frozen. Please consider the reviews before ordering.
I really wish I had checked the reviews before ordering. I thought this company was reputable based on past experiences. I ordered an afternoon tea delivery for my grandma's birthday, ensuring it would arrive the day before the event. The delivery time came and went with no updates, and eventually, I was informed that my order would arrive the next day. Unfortunately, I found a note stating that my perishable goods had been destroyed. The company quickly emailed to confirm the issue, but offered a voucher or a replacement for a later date, neither of which I found acceptable. I requested a refund, which they processed immediately. It's disappointing that such issues keep occurring.
I was looking forward to the cake I ordered, but it was a letdown. The cake looked dull and lifeless, far from what was promised in the pictures. It lacked freshness and vibrancy, and the berries on top were frozen. I expected fresh toppings for the price I paid. I ended up buying fresh berries to enhance the cake. For the price, I hoped for something much more appealing. This experience has left me dissatisfied.
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