I ordered a red velvet cake for my birthday, but when it arrived, the sponge was incredibly dry. I expressed my disappointment, and while they offered a £10 gesture, they stated they don’t refund for quality issues. If I purchased a cake elsewhere and it tasted like that, I would expect a full refund. It's their responsibility to ensure their products are consumable, and this definitely was not. I've had to open a case through a payment service to seek a refund.
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