Our cremation glow rings went into production on December 22, 2025. We just got the rings today, 2/26/26. That is over 9 weeks! Customer service was great at first, while they were waiting on us to send them the remains, but after our rings went into production on December 22, it was terrible. They quote a 48-72 hour wait time for email responses. I sent an email in mid-January wondering what was going on. 73 hours later I hadn't gotten a response, so I sent another email. Then I got on FaceBook because they do not advertise a phone number nor do they have Chat available on their website. The person on FB kept sending me the link to a page explaining their shipping time. On that page it states glow rings take 2-4 weeks. We were way past that. So the person on FB sent me the link again, I guess assuming I'm an idiot. Patrick Adair should change their shipment info page to reflect actual ship times, but they know if they're honest, people won't order their rings. You can go to Etsy and get the same product in 3 weeks. Anyway, the person on FB told me that since I didn't wait for an email response, my email got sent back to the end of the line, even though I had waited the 72 hour time frame given. Mind you, I had waited 73 hours before I sent another. I finally get a response on January 23, stating that our rings should be done within the week and should be shipped out the following week. 2 weeks go by, it's February now, no rings. So I email them again, this time threatening to cancel the order or file a dispute with our cc company. That got me a response that said there had been "unforeseen issues" during production and the rings would be escalated in production. So 7 weeks in and NOW you'll escalate production? I never did get an answer as to what the "unforeseen issues" with our rings were but we suspect they left out the remains or something else big like that, but who knows? I don't, because they wouldn't answer the question. I sent yet another email, this time saying either you give me a ship date or we're calling our credit card company because at this point we were pretty sure this was a scam and we would never get our rings. Over 72 hours hours later we finally got tracking information. Over 9 weeks after our rings went into production we finally have them. They're pretty, but not worth what we went through to get them. Save yourself time and frustration and go to Etsy and search Glow Rings. You're better off there FOR SURE. We will never order from Patrick Adair again.
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Custom hand-made rings made out of exotic materials like carbon fiber, titanium, tungsten, damascus steel, and ceramic. Many of the rings can have custom
