I ordered a cake from Paul and the driver left it in the recycling bin. I couldn't find it and had to run out and buy another cake from Paul for the event (and the previous cake got soaked in the rain). When I contacted customer service, they were incredibly officious and sent me an officious point by point email for why they would not offer me a refund. The advisor, Matthew, even went as far as to say that just because the driver did not ring the doorbell, I should have been aware that someone was outside because Ring doorbells let users know of motion outside. I have to say, as a customer service, they have real commitment to being obstructive and punishing the customer. And I basically spent over £80 on a cake altogether. So, that's the last time I am shopping there. They were always my go-to for parties and BBQs - and reading some of the reviews here, and with my experience, I can see why they are universally reviled.
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