The estimate they wrote was way over the top on many really easy items and super low on the important ones (tile, carpet and drywall) They initially said the upgrades I wanted to do would be fine and that I could do much of the work myself. As soon as the check came in, they insisted I could not do ANY of the work myself, even as a licensed contractor and with the blessing of the insurance and mortgage companies. Even work that was adjacent to the repair they insisted on doing. This 12 weeks after the date of loss and on the day they were supposed to send a contract. I had spoken in person and in my house with two project managers and the estimator, all of whom agreed that it would not be a problem for me to do some of the work as well as the upgrades I wanted to install, on my own. Guess they figured after making me wait so long and knowing that the check had just come in that they could strongarm me into a agreement the benefitted only them. Maybe they forgot who owns the house. Will never work with or recommend them to anyone.
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