Review Time
My ordeal began in December 2024, despite my attempts to be patient, and I received no compensation. What was initially promised as a 2.5 to 3-week job turned into an 8-month nightmare, with all expenses on me. Communication was severely lacking; they had multiple contractors in my home without informing me of any changes. I had to contact one contractor myself, only to find out he had been let go a month earlier. The quality of work was so poor that they had to keep returning. They lost my key for the duration of the project and failed to install a lock box as promised. The owner assured me he would resolve the issues and discuss the final balance, but he avoided all communication. I never signed the final paperwork, yet they are threatening to take legal action. They used my materials and had to remove everything due to their mistakes. They caused damage in my home, and I had to enlist a licensed friend to fix some of their shoddy work. Customer service was atrocious, and I strongly advise anyone to steer clear of them and find a more reputable company before they drain your finances and threaten you with court.
The service completely shattered our trust. What was initially planned as an 8-week project extended to 8 months due to their lack of competence. They sent unlicensed workers who ruined our $3,000 leather sofa and loveseat irreparably. To make matters worse, they permitted the son of an unlicensed contractor to carry out electrical work in our home, which posed a significant safety risk that necessitated a complete redo by a licensed expert.
This service was recommended by an adjuster from another company. I was initially confused after my house fire, but thankfully my dog survived. I just wanted to return home. When I asked the adjuster if I should stay at the house, I received vague responses. I stayed there for a few days but had to leave due to breathing difficulties. I contacted the insurance company and arranged a room through another service, which turned out to be subpar. By then, the service team had arrived. My first impression was their politeness and enthusiasm, which was positive. However, they seemed to just go through the motions, failing to address the lingering odors and toxicity. The condition of the house remained poor even after their cleaning efforts. They began showing up late and leaving early, often taking long lunches. The lead individual who was proactive in managing the situation was reassigned, leaving us without support for days. I was still in the hotel at that time and frequently visited the vacant property. Equipment was running without proper ventilation, and my refrigerator was left unplugged, causing all my food to spoil, which forced me to eat out. They damaged numerous items during their cleanup. I repeatedly requested to speak with the project manager, who had been dismissive during our one meeting. I later discovered he was let go, which explained the evident mismanagement. As their team diminished from five workers to just two, the quality of work suffered. Near the end, they loaded items into a truck for disposal. I left instructions for them to document everything, but they claimed to have cleaned rugs that were supposed to be discarded, yet there was no evidence of this. I received a message from the insurance company stating that the service billed an exorbitant amount, which was paid without my knowledge. I never saw the invoices or received any information about the mitigation. When I inquired about the situation, one of the representatives seemed surprised. I was informed that the amount paid was justified, but it felt like a lack of transparency. I developed a rash from the ongoing toxicity, which only cleared up after my painters treated the property with industrial solutions. The insurance company refused to cover the painter's costs for the necessary work, leading to further complications with the service.
After filing a claim for water damage, I was referred to this service. They initially handled the drying process adequately, but their restoration work was plagued with delays and mismanagement. Communication was poor, and I encountered language barriers with their crew. When I raised concerns about their hiring practices and project management, I received little support. After months of waiting, I was informed they would no longer continue the project, leaving me to find another vendor.
Our insurance company referred this service for water damage mitigation, but the experience was far from satisfactory. What was meant to be an 8-week project stretched to 7-8 months due to repeated setbacks and errors. They sent unlicensed contractors who caused further damage, and the oversight was minimal at best. They failed to communicate effectively and neglected their cleanup responsibilities, leaving us with a mess to handle ourselves. Overall, their service was unprofessional and frustrating.
This service did an excellent job restoring my antique home. The team was attentive to my needs, ensuring everything was handled with care. They hired skilled contractors and worked diligently to put my house back together. I appreciate their hard work and dedication.
My experience mirrored many others here. After a water leak, I chose this service at the recommendation of my insurance, but after the initial mitigation, communication stopped. The project manager was unresponsive, leading to endless delays. I strongly advise against using this company.
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