This service was recommended by an adjuster from another company. I was initially confused after my house fire, but thankfully my dog survived. I just wanted to return home. When I asked the adjuster if I should stay at the house, I received vague responses. I stayed there for a few days but had to leave due to breathing difficulties. I contacted the insurance company and arranged a room through another service, which turned out to be subpar. By then, the service team had arrived. My first impression was their politeness and enthusiasm, which was positive. However, they seemed to just go through the motions, failing to address the lingering odors and toxicity. The condition of the house remained poor even after their cleaning efforts. They began showing up late and leaving early, often taking long lunches. The lead individual who was proactive in managing the situation was reassigned, leaving us without support for days. I was still in the hotel at that time and frequently visited the vacant property. Equipment was running without proper ventilation, and my refrigerator was left unplugged, causing all my food to spoil, which forced me to eat out. They damaged numerous items during their cleanup. I repeatedly requested to speak with the project manager, who had been dismissive during our one meeting. I later discovered he was let go, which explained the evident mismanagement. As their team diminished from five workers to just two, the quality of work suffered. Near the end, they loaded items into a truck for disposal. I left instructions for them to document everything, but they claimed to have cleaned rugs that were supposed to be discarded, yet there was no evidence of this. I received a message from the insurance company stating that the service billed an exorbitant amount, which was paid without my knowledge. I never saw the invoices or received any information about the mitigation. When I inquired about the situation, one of the representatives seemed surprised. I was informed that the amount paid was justified, but it felt like a lack of transparency. I developed a rash from the ongoing toxicity, which only cleared up after my painters treated the property with industrial solutions. The insurance company refused to cover the painter's costs for the necessary work, leading to further complications with the service.
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