Had a mortgage appointment today at the Great Bridge branch. The person my appointment was with was not at work and there were no other staff available to take the appointment. They were going to call a member of staff at the Wednesbury branch to see if she could cover my appointment but she had just gone into an appointment herself so could have been another 30+ minutes and still not been available. They said someone had left a voicemail 3 times during the week to cancel my appointment, but I haven’t had any calls or voicemails so they have lied to me, and they sent me a text yesterday to confirm my appointment. What a waste of time.
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Paul Dubberley Estate Agents and Agency for Property Sales and Letting in the Black Country & West Midlands
