Review Time
Wednesbury branch 😭😭🤮🤮🤮🤮 don’t bother. They are a complete waste of time. Unprofessional liars. They invited me for a viewing I went there viewed the house and I made an offer they disappeared. I feel sorry for people counting on them to sell their properties because they are stuck with a bunch of of unprofessional people. I am not sure how they benefit from wasting peoples time honestly. If you don’t accept their mortgage advisor to offer you her services they will not accept you offer to the property how petty and unprofessional
Wednesbury branch 😭😭🤮🤮🤮🤮 don’t bother. They are a complete waste of time. Unprofessional liars. They invited me for a viewing I went there viewed the house and I made an offer they disappeared. I feel sorry for people counting on them to sell their properties because they are stuck with a bunch of of unprofessional people. I am not sure how they benefit from wasting peoples time honestly. If you don’t accept their mortgage advisor to offer you her services they will not accept you offer to the property how petty and unprofessional
Please people stay away from these if you don’t have there mortgage you won’t get what you bidded on. I had a offer excepted on a flat (as a investment) I agreed to speak to the mortgage advisor in Wednesbury Paul Dubberly because she couldn’t get the mortgage I got fed up of waiting I decided to go to a independent mortgage advisor. I phoned up PD and told them I was going to use my own mortgage advisor so to tell Laura BrownI no longer wanted her to sort it. In 5 working days my new mortgage bloke got me a good deal but because I didn’t use Laura from PD they sold it to someone else and didn’t even give me a courtesy call to tell me. Just because PD have incompetent staff I have lost out on a good investment and had to pay the new advisor for a mortgage I no longer need. They am disgraceful. Oh and plus they even dropped the price of the flat it’s really bad management. Both staff at Wednesbury branch and Nicola at Great Bridge branch are a total waste of your time and there wage.
Where do I start. NEVER use Great Bridge office! Alex come out and sold us the dream. It soon come to light he overpriced our property, did no viewings himself (most viewers didn’t turn up) marketing was very poor too.We then found out Alex was sacked for gross misconduct. Since then personnel has changed weekly, they employ anyone now with no property knowledge. Don’t try ringing before 11.30am too as they won’t answer! Nicola the so called Manager is rude and never replies to you either which is shocking.I had to chase up viewing feedback - no urgency at all. I spoke with the Area Manager Stephen about my concerns, he didn’t want to know and made it clear the contract was in place and nothing we could do.Move on 16 weeks, minimal viewings, very poor service. I’ve served my notice and now gone to Skitts Great Bridge who are excellent. Loads of viewings and offers so highly recommend.Just to top it off, Paul Dubberley aren’t removing my property from their database so will be reporting them to Trading Standards for this as it’s now breach of contract.People please stay away from this company - what a waste of 16 weeks!!
Adam Brown He has reduced my property to £250.000 after, I have asked him to remove my property for sale with them.Do not use this estate agents, I have raised a formal complaint!Thursday 1st May 2025, Adam Brown has still not removed the misleading advert of my property it's a utter disgrace.I can't believe what they are doing!Do not trust this Estate Agent this could happen to you!I am waiting for there response.He's response is that he's removed the advert! It's still being advertised with the incorrect cost of the property.
Had a mortgage appointment today at the Great Bridge branch. The person my appointment was with was not at work and there were no other staff available to take the appointment. They were going to call a member of staff at the Wednesbury branch to see if she could cover my appointment but she had just gone into an appointment herself so could have been another 30+ minutes and still not been available. They said someone had left a voicemail 3 times during the week to cancel my appointment, but I haven’t had any calls or voicemails so they have lied to me, and they sent me a text yesterday to confirm my appointment. What a waste of time.
Great Bridge (Tipton) - They were extremely poor customer service for 51/2 months with Nicola very rude. Khalil came and over valued our property to get our business and then constantly wanted to reduce the price.I was completing the viewings even though I requested them to complete on my behalf. So, what was I paying them for?We only had 9 viewings in 6 months and when I rang the office Nicola was informed I was on the phone, when I heard her say “Oh What does he want?”So, we served notice that we were closing the ad as soon as we approached our end of sole agency right, and then when Skye looked after our sale we did have a better service. She was always liaising with me. However, I had lost faith in Paul Dubberley by then.I closed the account and went with Purple Bricks and sold my property in 31 days with a 5 star service from them. So, choose Paul Dubberley at your own risk.
Kevin Thompson at the Bilston branch is absolutely fantastic. He has advised me fully of my options throughout the process and made sure I understood each option. He answered all my questions and made me feel at ease with the mortgage process. He is friendly, helpful and thorough with his advice. He kept me up to date throughout the process and made remortgaging a breeze for me. I don't think I would have been able to renew my mortgage so easily without him. Would highly recommend Kevin and Paul Dubberley for mortgages. Thank you 😊
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Paul Dubberley Estate Agents and Agency for Property Sales and Letting in the Black Country & West Midlands
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