They have very nice products , but you need to be 100% sure , that your order doesn't need to be returned , as that is a huge hassle and even after going through all of it , I was still not able to return the product...Update: They just emailed me, that I could donate the bed to a shelter and that they would reimburse me my money ...so it seems , I do get it sorted out finally...Unfortunately you can only communicate over email with them, as they've gotten rid of the phone support , witch would be so much more convenient , but the person whom helped me out via email was very nice and helpful....
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