Initially, the service did NOT consult with me regarding this design before proceeding with production, contrary to what was stated during the purchase process. Honestly, the image embroidered on the jumper resembles a generic clip art image rather than a personalized representation. It lacks details like fur or teeth, has no black under the nose, and doesn't match the angle or pose of my pet. I submitted a lively image of my pet, hoping for a similar outcome as advertised on the website. This item was meant to celebrate our pet, yet it seems my provided image was ignored. Additionally, the embroidered name and the right side of the face exhibit stitching errors. The left sleeve also needed to be unpicked as it was sewn together incorrectly. When I reached out to the service for assistance, I was presented with unsatisfactory options - Either pay for postage on a so-called "free" replacement, which was now £15, far exceeding what I initially paid. Cover the cost to return the faulty item for a refund, but factoring in postage would leave me with half of what I originally spent, totaling £20 for wasted time. Or accept a mere 15% discount on the purchase price (considering their business practices, I doubt this includes postage/fees), which means I would save only £4.95 to have an embroidery of 'not my pet' on my jumper. Overall, my experience has been incredibly disappointing - consider yourself warned.
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