I ordered a personalised item weeks in advance after relying on delivery information shown at checkout, which indicated it would arrive well before Christmas. The order has still not arrived, and no tracking number has ever been provided.
Since ordering, I’ve received only vague, shifting explanations about “logistics issues” and “external complexities,” with no confirmed carrier, no proof of dispatch, and no realistic delivery date. The item was intended as a Christmas gift, and that purpose has now been missed.
Customer service responses have focused on token compensation offers (5–10%) rather than actually resolving the issue or providing transparency. For a time-sensitive, personalised purchase, this level of communication and reliability is unacceptable.
Based on my experience, I would strongly caution others to be wary of the delivery promises/tracker shown at checkout!!!!!!!
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