The items were adorable, but the service and logistics were terribly managed. I placed my order on 11/11/25, and it took nearly two months for it to be processed and delivered. The tracking information seemed unreliable and made no sense. It would indicate 'delivered in 5 more days' and never updated. When I contacted the support team about my concerns, their responses were evasive, simply stating, 'Here’s a tracker, please be patient.' After several exchanges, and with their responses not matching the website's logistics, I requested a full refund for the undelivered items. By then, it had already been over a month and a half. Again, I was told to 'please be patient' and given a tracker. Finally, after around two months, I received my packages and asked for compensation for the disorganized service, but they only offered 10% off my order of over 90 dollars. After much back and forth, on 01/11/26, they provided a $15 discount, which felt inadequate. While they were polite, their customer service was poorly organized. I'm frustrated, but relieved it's finally resolved.
Claim your business profile now and gain access to all features and respond to customer reviews.
