Dreadful service. Ordered a dog coat, it arrived and was too small. I followed the sizing guide, when I emailed they said I could not have an exchange. I had to buy another one and return the old one. I had this coat for one day - would not refund due to 'hygiene' reasons. I pointed out that I followed the sizing guide hoping for an explanation of what I did wrong, the salesman said - I sell these day in day out for the last 5yrs the 4xl is the perfect fit fot your dog. As far as I am concerned he was rude and unhelpful. I have now spent a fortune in postage and would not go near using them again.
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