Review Time
The zip on the dog coat won't stay closed. A representative from customer service mentioned that the size we selected was too small and that the zip would not stay fastened if the coat fit snugly. I pointed out that this seems to be a design flaw, as the zip lacks a perforation on the pull, preventing it from being secured in the closed position. I suggested that a warning on the website about this issue would be beneficial, but the representative continued to insist it was my mistake for choosing the wrong size. There was no politeness in their customer service approach, nor any indication that my feedback was valued. It seems unreasonable that a well-designed dog coat wouldn't accommodate for weight changes or fur growth. It's absurd that the zip remains unfastened, and to make matters worse, the representative was quite rude.
I received prompt replies to my emails regarding measurements for a dog coat. However, despite providing accurate measurements, I was recommended a size that turned out to be excessively large. Unfortunately, the support team will only offer an exchange and not a refund, which is disappointing. Any trustworthy service would typically refund items in perfect condition. Additionally, the actual product did not resemble the photo, which appeared much more appealing. I put effort into ensuring the measurements were correct, yet the item is significantly larger than indicated. I'm dissatisfied and cannot recommend this service. It's very disappointing that they won't accept returns for such items, which can often be tricky to size correctly. Avoid purchasing from them.
We bought two dog jackets and, after carefully measuring our dogs, they fit perfectly. The delivery date was clearly communicated, so we were prepared for the wait, and they arrived right on time. The quality is great and offers good value for money, which was a nice surprise after reading some reviews.
I ordered a dog coat on November 22nd, and it was received by the delivery service on November 24th, but I still haven't received it. I contacted the seller, who said to expect an update by December 5th. I've reached out to the delivery service, but they have no updates or delivery information. After requesting a refund, I've sent three emails with no response from the seller, despite their website stating they are happy to help. I'm left without the coat and no refund.
I received prompt responses to my emails about sizing for a dog coat. Despite providing accurate measurements, I was suggested a size that turned out to be too large. The company won’t issue a refund, only an exchange. A reputable company would refund items in perfect condition. The product didn’t match the photo, which looked much better. I took care to get the measurements right, but the item is significantly larger than advertised. I'm dissatisfied and wouldn’t recommend this company due to their poor exchange policy.
I ordered a luxury dog sofa in dark green but received a car dog bed in orange and pale green instead. They initially offered a £12 refund, which I declined. After checking the website, I found the bed I received is more expensive than what I ordered, and they later offered a £16 refund, which I accepted to avoid further issues. I received the refund quickly, and they were responsive.
The customer service has been poor. I waited over 10 days for my product, by which time I had to buy an alternative. The owner makes returns difficult, leading customers to give up. This is unacceptable. Save your money and go to a reliable high street store. I will continue to seek a refund.
I was worried after seeing negative reviews, which I read after placing my order. I'm glad I did not let them deter me. Yes, the delivery took over a week, but this was stated at the time of ordering. I'm very happy with the anti-anxiety dog bed I purchased. My dog loves it; he's a back sleeper and older, so the extra padding is excellent for him.
This has been a frustrating experience! I measured my dog and ordered according to the size chart, but I received incorrect sizes. I emailed immediately but was told the size I received is correct. I've had no further replies or solutions. All items seem to be sourced from a cheaper platform, and delivery has been slower than expected. The website looks appealing, but the delivery, pricing, and customer service have been very disappointing.
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