The zip on the dog coat won't stay closed. A representative from customer service mentioned that the size we selected was too small and that the zip would not stay fastened if the coat fit snugly. I pointed out that this seems to be a design flaw, as the zip lacks a perforation on the pull, preventing it from being secured in the closed position. I suggested that a warning on the website about this issue would be beneficial, but the representative continued to insist it was my mistake for choosing the wrong size. There was no politeness in their customer service approach, nor any indication that my feedback was valued. It seems unreasonable that a well-designed dog coat wouldn't accommodate for weight changes or fur growth. It's absurd that the zip remains unfastened, and to make matters worse, the representative was quite rude.
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