Review Time
We purchased a Pawhut pet stroller a little over 2 years ago, paying over £100 via an online supplier. It has had little use, as our dog is generally too nervous when placed in it, but we persevere! A few weeks ago one of the small spring clips broke, so I emailed Pawhut via their service@ address, advising of the problem, providing pictures of the part and where it fitted, and asking them to confirm price for replacement. The first reply simply requested I send them the original order number, to which I advised the unit was purchased via third party, and we no longer have original receipt as its not under warranty, so we are not asking for FOC replacement of parts, just the cost for them to supply. The next response then asked for the product model number or sku code, which I managed to find via their website, although, from the pictures I originally sent, it looked obvious which model it was, anyway, surely now I would get a positive response? Next reply from them again asked for the original order number to be provided, stating that, ' without which, we cannot help you '. I responded, reiterating I had not purchased direct from them, but via third party retailer, whom Pawhut clearly had as a trading supplier. Again, I stated this was not a warranty claim, and surely they must have a service / technical department that exists to support all products, pretty logical for any company selling to consumers, to not have a process that facilitates such a fundamental expectation, is simply unacceptable. So, I get another response stating they are sorry I feel that way, but they need the order number, without which, they cannot help me. I replied, asking for contact details of someone in a senior position, not surprisingly, no reply. What a joke. This is a simple £2-3 part, a mere spring clip, similar to those used to hold tent poles together, they must have hundreds of these things stocked as part of their manufacturing process. I am not expecting it gratis, just a simple price to supply and post out in tiny jiffy bag, but no, NO ORDER NUMBER, NOT INTERESTED. I don't have original receipt, as stated, but could easily verify purchase via bank statement, as it feels like they don't believe i even own the stroller, despite pictures. For now, the stroller is stuck in the garage and unless we buy another unit, no longer outdoor walks for the dog. AVOID PAWHUT, THEIR CUSTOMER SERVICE DOES NOT EXIST
Absolutely diabolical excuse of a company, called customer service for help setting up and connecting to the App, was very rudely told I’d have to wait for an email from china and there was no one in customer services that could help me! What’s the point having a customer service team if they can’t help you? Sending item back and purchasing from another company
Bought a pawhut cage labelled for bunny/ guinea pigs. It smells mouldy and was covered in what looked like fibre glass. Then at the pet shop they said it's not in line with RSPCA home needs for any of the names animals. What a waste and dangerously promoted product
I ordered and paid a chicken cottage on August 17th 2023. Since that I never received anything. The tracking link stopped on november 20th. No answer to all of my enquiries. I will go to the french police in order to be at least refunded.
Absolutely waste of time buying a pawhut stroller. I thought I'd go upmarket and buy something a little more substantial for my Chihuahuas. Whilst out walking crossing a road from the footpath the front wheel on my three wheeler dog stroller literally fell off. On closer inspection the plastic coil within the mechanics had just sheared off. Really cheap and badly designed. Give them a miss complete waste of money and so disappointed.
The products gave all the advice for size of dog to match any given product. The prices were good, the quality was very good (except the zips). Really excellent. What was equally fantastic was the customer service. I needed to return 2x items and it was agreed immediately, no quibble or arguements and they paid the return postage - so grateful. PawHut will always be my first option for purchases from now on.
Extremely disappointed with the Pawhut cat house & cat cave Condos.Very rough and badly made.There aren’t even screw holes in some of the pieces to fit the screws to.I have one from Zooplus which was half the price and made and finished ten times better.I’d give this one a miss.
Claim your business profile now and gain access to all features and respond to customer reviews.
harmonyhemp.com
www.fetchingfoods.com
kraftwerkk9.com
mypetcommand.com
cuddlesmeow.com
fitbark.com
vetpartners.com
lifeofrileyuk.com
themebazarbd.com
www.campbowwow.com
