I have been waiting to get a response for weeks. The responses I have gotten were generic and didn’t solve anything. They were also spaced out by about 2-3 weeks each. The customer service is disgusting if you aren’t happy with your product. I made my order 12-3-20. I received an email stating that my photo would not work on 12-21-20 and asked to send another. I responded saying that I had hoped the photo would work, but unfortunately if it didn’t then I would need a refund as the dog I sent in the photo passed away 2 weeks after I made the order and we didn’t have any other photos that would meet the guidelines. ( I wanted this portrait specifically because I knew our dog was nearing his time, and wanted to give it to my fiancé. ) I then received no response, only an automatic l-response sounding email with the preview of the portrait stating that it had shipped. It was terrible. The photo of my fiancé’s head looked like it was cropped and pasted with windows paint, and my dog’s snout was partially cropped out which made no sense to me. I immediately sent an email saying that I didn’t want the portrait, Again! Especially after I saw the preview. I then received an email asking for photos of what was wrong with the portrait, which I sent. The last response I that received was on 1-8-21. Still not a single answer even after I sent probably 4-5 emails. This is appalling. Nearly $100 dollars down the drain for a poorly cropped and pasted print on canvas. I don’t have a clue how there haven’t been more dissatisfied customers.
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