Review Time
What I received wasn't what I ordered. Not even any resemblance to the order I placed.I have tried on numerous occasions to reach out and seek a resolution. I have been ignored. Nothing.Extremely disappointed. Do not purchase anything from this company.
The Bad: You will never get a response. The status of your order says 'Assigning a designer" for days. BEWARE! You will purchase and your money went to the abyss. Best to get your money back.I feel there is only one "Elf" that is working this year. In general this ain't that difficult to make but I support businesses who do this kind of work. The Good: Their marketing is spot on. Seems like their website is decent. Their work, based on "reviews" all looks good. The company has zero communication skills and it appears to be ran by one person. Dont even bother going with this company. You have been warned.
I placed an order in OCTOBER and they had no problem taking my money within days. Here it is nearly 12-25 and I have yet to receive the item or even the “preview” I paid for. I would warn against using this company. Not sure what happened because last year I was very satisfied with a portrait I had done. Now, I can’t even get a response. SHAME ON YOU PAWMOMENTS!! It’s the Christmas season so I will remain kind. I hope whoever stole my money was really in need of it. Just remember, KARMA is a B**CH!!
1 star is too many. I wish I could give them a lower review. ZERO communication. Actually, I take that back...They are GREAT at sending way too many marketing emails both before, during and after the purchase. Then you get nothing. Nothing at all. No responses whatsoever. If you thinking of ordering from them after reading these reviews, you deserve to deal with them.
This is a complete let down. All they're doing is photoshopping pictures of your person/pet onto a template then printing it. The size of the head, angle, shading does not even align to the body. They don't bother, it's a copy and paste, shrink/expand/save/print job. I know high schoolers that could photoshop better. I should've read the other one-stars before committing to ordering. It's a shame. It had potential. Kudos to the advertising at making it look worthwhile. Don't waste your money.
I have been waiting to get a response for weeks. The responses I have gotten were generic and didn’t solve anything. They were also spaced out by about 2-3 weeks each. The customer service is disgusting if you aren’t happy with your product. I made my order 12-3-20. I received an email stating that my photo would not work on 12-21-20 and asked to send another. I responded saying that I had hoped the photo would work, but unfortunately if it didn’t then I would need a refund as the dog I sent in the photo passed away 2 weeks after I made the order and we didn’t have any other photos that would meet the guidelines. ( I wanted this portrait specifically because I knew our dog was nearing his time, and wanted to give it to my fiancé. ) I then received no response, only an automatic l-response sounding email with the preview of the portrait stating that it had shipped. It was terrible. The photo of my fiancé’s head looked like it was cropped and pasted with windows paint, and my dog’s snout was partially cropped out which made no sense to me. I immediately sent an email saying that I didn’t want the portrait, Again! Especially after I saw the preview. I then received an email asking for photos of what was wrong with the portrait, which I sent. The last response I that received was on 1-8-21. Still not a single answer even after I sent probably 4-5 emails. This is appalling. Nearly $100 dollars down the drain for a poorly cropped and pasted print on canvas. I don’t have a clue how there haven’t been more dissatisfied customers.
Less than one star! Ordered product on December 1st, paid extra to review the artwork before it went to production, website says proof will be sent to you within 72 hours... more than two weeks later I got the proof. The artwork was terrible. It looks as if they had literally just copy and pasted the photos without editing them whatsoever and they did not look like they belonged in the painting. I immediately emailed back saying I was not happy with the artwork and that I would like to cancel my order. Three days went by and I didn't hear anything so I used the "Contact Us" form to ask/make sure my refund was being processed. A week after that I had STILL not hear from anyone so I used the "Contact US" from and emailed their support email asking if someone could please get back to me. This was the week of/after Christmas so I thought maybe it was just the holiday rush and was trying to be patient. That day I received a stock email saying "You recently placed an order with us and we were wondering how you like it?" to which I responded with my complaint/problem. To my surprise I got an email back that day from someone names Princess who said my refund request had been assigned to a team member and I would hear from them within 24-48 hours to confirm. I thought I was finally getting somewhere... Fast forward to a week later and I still hadn't heard from anyone about my refund, so I responded to Princess' email again, inquiring. Another week went by without any contact so I submitted another "Contact Us" form detailing my problems so far. I then received another email from Princess (which I know know is a generic/stock email for customers requesting refunds), again saying someone would reach out within 24-48 hours. That was now two weeks ago again and I still haven't heard from anyone. This whole process started December 19th which means it has been over a month for any real person to reach out to me about my refund request. I was being patient around the holidays, but it's almost the end of January and I'm started to get really annoyed. I've also tried calling their phone number multiple times. The first few times the call wouldn't even go through, and now there is just a recorded message saying they are busy, and directing you to use the "Contact Us" form where a representative would get back to you within 24 hours. This company is a joke, don't let them steal your money. I don't know what else to do.
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