Less than one star! Ordered product on December 1st, paid extra to review the artwork before it went to production, website says proof will be sent to you within 72 hours... more than two weeks later I got the proof. The artwork was terrible. It looks as if they had literally just copy and pasted the photos without editing them whatsoever and they did not look like they belonged in the painting. I immediately emailed back saying I was not happy with the artwork and that I would like to cancel my order. Three days went by and I didn't hear anything so I used the "Contact Us" form to ask/make sure my refund was being processed. A week after that I had STILL not hear from anyone so I used the "Contact US" from and emailed their support email asking if someone could please get back to me. This was the week of/after Christmas so I thought maybe it was just the holiday rush and was trying to be patient. That day I received a stock email saying "You recently placed an order with us and we were wondering how you like it?" to which I responded with my complaint/problem. To my surprise I got an email back that day from someone names Princess who said my refund request had been assigned to a team member and I would hear from them within 24-48 hours to confirm. I thought I was finally getting somewhere... Fast forward to a week later and I still hadn't heard from anyone about my refund, so I responded to Princess' email again, inquiring. Another week went by without any contact so I submitted another "Contact Us" form detailing my problems so far. I then received another email from Princess (which I know know is a generic/stock email for customers requesting refunds), again saying someone would reach out within 24-48 hours. That was now two weeks ago again and I still haven't heard from anyone. This whole process started December 19th which means it has been over a month for any real person to reach out to me about my refund request. I was being patient around the holidays, but it's almost the end of January and I'm started to get really annoyed. I've also tried calling their phone number multiple times. The first few times the call wouldn't even go through, and now there is just a recorded message saying they are busy, and directing you to use the "Contact Us" form where a representative would get back to you within 24 hours. This company is a joke, don't let them steal your money. I don't know what else to do.
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