I ordered in lid to late November prior to the Christmas deadline. I immediately had three communications from the company detailing next steps, so I thought all was well. A few days later, they asked for more pictures. I sent them immediately thereafter.After that? Radio silence. I started getting concerned to I went to their page and saw others commenting that they had no communication either. Paw moments stopped responded to me. Eventually, they responded and said they were overwhelmed and promised a tracking number within in 4 days. About 6 days later (and after I escalated my PayPal claim), I got a tracking number and a preview of the portrait they sent. Y’all. OH MY GOD. The face and the hands do not match (Brown face, white hands) and the animals were not even remotely blended into the portrait. I’m not just being fussy either. It should be a fail meme.Paw Moments asked if I wanted it redone. I said “no” because it’s apparent that the person that did mine has zero command of the software theyre using. I asked for a refund. I’m trying to get it through PayPal.Also, they’ve either blocked me from commenting or locked comments altogether. They deleted dozens of negative comments by me and others the last week or so. Oh! And they blocked me on messenger 😆 Just don’t do it.Also, I have receipts, Paw Moments.Dont embarrass yourself.
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