This was an extremely disappointing experience and nothing like the image Paw Pal Yoga promotes online.Firstly, communication with customers is unbelievably poor. We had to chase the company ourselves for basic booking details. For a business that presents itself so highly on social media, you would expect them to meet the standards they set — unfortunately, they do not.Nowhere does it clearly state that a specific access link is required to enter the premises. The session takes place in what is essentially a renovated house made to look like a studio, but it lacks even the most basic hygiene standards. Given that this involves animals and close contact with customers, stronger safety precautions and cleanliness measures should be expected.Booking times were changed last minute without proper notice, and we were not informed about changes to the puppy breeds beforehand. Customer satisfaction clearly does not seem to be a priority.The session itself was held in a poorly ventilated, humid room. Puppies were urinating and defecating frequently, and cleaning was not handled promptly. The previous class overran into our allocated time, and the room smelt extremely unpleasant. We were expected to leave our belongings on the living room floor. When accidents occurred, disinfectant was sprayed directly onto puddles, which then seeped into the yoga mats. When the mats were removed before our session had even ended, the wooden floor underneath was visibly wet, leaving us to sit on damp flooring.At the end of the session, all of the puppies were placed together into one medium-sized cage. Given their young age and the number of puppies present, this did not appear safe or appropriate and raised further concerns about animal welfare and overall standards.The only positive aspect of the experience was the yoga instructor, who was kind and led a structured 30-minute session professionally. However, beyond that, the puppies were extremely rowdy and constantly running around participants as if we were obstacle courses, making it difficult to properly take part in the session.Considering the high price paid, the experience did not represent value for money in any way. The quality, organisation, hygiene, and overall standards were far below what was advertised and what you would reasonably expect at that price point.Overall, this experience fell significantly short of expectations. I would not recommend it.
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