I recently contacted the support team about a policy I held for over six years for our dog who sadly passed away earlier this month. The representative I spoke with was disrespectful and showed no sympathy. After making a claim on July 4th regarding our dog’s unexpected death, which is understandably distressing, I expected some compassion. Instead, the representative had a poor attitude when I inquired about the monthly payment still being deducted on July 14th (11 days after his passing, and the policy was canceled). This behavior is shocking and unacceptable, especially towards grieving customers.
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Paws & Claws pet insurance have a range of policies which offer accident and illness cover to help protect your cat or dog in their time of need.”
