Review Time
I have attempted to return an unopened item in its original packaging 5 times over 3 weeks and have not received any response from this company so had to issue a refund request with my bank instead. They don't have a phone number to reach anybody and they do not respond to emails or their website form fill.
This place is a scam! I ordered a dog bed and it’s been weeks since then and no shipping. Company keeps saying they will ship out and nothing. Their website even says they ship within 2 business days. Customer service is a joke. DO NOT give them your money or business.
This company is a joke!!!I've made an order for the XXL dogbed end of September and I received it 3 months later.I tried contacting them endlessly about the status, but barely got a chance to speak via chat, no one answered. and no one could tell me anything. I've never experienced such bad service!On top of that, I had to pay customs fees, only to find out the package had already been sitting there for two weeks—information I was never given. They promised to reimburse the costs. That never happened!As compensation for the ridiculously long wait, I was sent a gift: a toy ball for cats. I don't even own cats!When the dog bed finally (!!) arrived, it turned out to be a complete joke! The bed couldn’t even stay upright, and the walls were filled with cheap foam. I believe the manufacturing cost was no more than 7 dollars.This joke cost me 170. Never order from them! You won’t get any help, you won’t be taken seriously, and the quality is ridiculous!!!
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