I ordered an item online, paying with the payment platform for security. The item didn’t arrive, and when I contacted the seller, they claimed it was delivered. The tracking information was unhelpful, and I only discovered it said delivered by chance. After several emails, my claim was denied because the seller insisted it was delivered. I have no proof or details about the delivery service, so it seems the platform is just taking the seller's word. I've encountered multiple reviews indicating this seller is a scam, and I'm frustrated that the platform is endorsing such an unreliable company. I will be more cautious with online orders moving forward.
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