Payback have had my case since 2021. The person who took, my case on, left, and suddenly the emails stopped. Then they hire another person and months later they reach out to begin the investigation again. This cycle has repeated a number of times and they sent me some screen shots of 'research' they did, but then they said they have exhausted all avenues, then started to follow the exact same playbook from the beginning. Don't waste your money and don't transfer funds to anyone who you can't see, speak to or trust. Update 04/22/2025...They have responded on trust pilot, yet have not reached out to me, I have had to chase every step of the way, they are not making any progress. I stand by my review. Don't give payback any of your money. Keep your money safe. These guys are NOT proactive, they change their staff every few days (another red flag) and have gotten no where. I want a refund from this scam. I've been asking for a refund for 4 years. My advise is charge back these fees if you have suffered the same issue.
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