payback.com

3.2
3.2 Based on 361 reviews

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Average Rating

3.2

/
5

361 Reviews

5 Star
50%
4 Star
4%
3 Star
4%
2 Star
3%
1 Star
38%

All Reviews

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Review Time

Nickname
The staff is professional, friendly, and very open to communication. They offer honest support, but

The staff is professional, friendly, and very open to communication. They offer honest support, but so far, there is no clear solution to my case. While I appreciate the positive interaction, the process is taking a very long time without a definitive result. I am waiting to see how this evolves. I am still confident because their support is helpful.

3
Date of experience: Feb 27, 2026
Mastercole
So far the company is very Professional and timely, even though our time zones are completely opposi

So far the company is very Professional and timely, even though our time zones are completely opposite, they always make sure to call to keep connected.
Lots of information has been gathered and they are still working diligently trying to get my assets back and i am glad to have them.

5
Date of experience: Feb 25, 2026
Greg Hanberry
Was told they would likely be able to recover some or all of my funds scammed, by going after the ba

Was told they would likely be able to recover some or all of my funds scammed, by going after the banks facilitating the transactions. They would send me letters to send to the banks. These letters were of poor grammar, syntax and structure. I would have to completely rewrite them and send. They were not quick. There was months between correspondence. They kept handing my file off to different people and then just stopped contacting me altogether. When i reached out to them, i did not get a reply.
If you want to be scammed twice, call Payback!

1
Date of experience: Jan 27, 2026
Lottie H.
A Remarkable Transformation in Exposing Crypto Scammers

The group of specialists at the company have turned the challenging process of identifying Crypto scammers into a skilled practice. Trusting this team to conduct investigations and supply all essential documentation to law enforcement is truly valuable. This task requires a dedicated team, and the company has proven to be reliable. My case is ongoing, but with my recovery report and the positive interactions I've had with the staff, I felt it important to share my satisfying experience with the company.

5
Date of experience: Jan 21, 2026
Flynn Hughes
Beware of Deceptive Practices

These individuals are solely focused on taking your money. They are very persuasive, especially when you're in a vulnerable situation. It's best to avoid them entirely, as their methods of acquiring your information are questionable.

1
Date of experience: Dec 15, 2025
Dandyskillz98
Unacceptable experience and no results.

I was charged upfront to recover my funds. After 5 years since my initial contact with the service and numerous so-called professional case managers who were meant to handle my case, there has been no outcome—just empty promises and lengthy letters. They claim to provide updates via emails or calls, creating the illusion of progress. This service feels like a sophisticated scam to me. I consider it outright theft. I strongly advise against using them if you want to avoid losing more money.

1
Date of experience: Dec 09, 2025
Paulina P.
Steer Clear of This Service

I strongly recommend avoiding this service. If you've fallen victim to a cryptocurrency scam, recovering your funds is unlikely. I sought their help and was charged despite their claims of a high success rate. While they traced some lost cryptocurrency, they couldn't identify responsible parties. The process dragged on for years with minimal updates, making it a complete waste of time, money, and effort.

1
Date of experience: Dec 05, 2025
Albina Parker
Steer Clear of This Company.

I strongly advise against using this service. I've previously mentioned my experience, and I feel compelled to reiterate that I paid a significant amount to pursue a cryptocurrency scam, with promises of a successful outcome that have yet to materialize after nearly five years. For the first couple of years, there was some engagement, but for the last two, I have received no responses to my communications. This leads me to believe it's a scam. I challenge the company to prove me wrong with more than just a generic apology.

1
Date of experience: Dec 03, 2025
Hale R.
Confused by Positive Feedback

I'm puzzled by the numerous positive reviews from individuals who haven't actually recovered their funds. This service seems to give the impression of recovery efforts but ultimately leaves the work to the clients. They are polite and patient, yet I have not seen any results. When I initially inquired about their recovery rates, they couldn't provide clear answers. I urge you not to waste your time, especially since they require upfront fees if they're so confident in their abilities.

1
Date of experience: Nov 24, 2025
Gale Anderson
A Disturbing Experience with This Service

This service preys on those in distress—DO NOT give them your money. After spending over a year with this company, I feel it is my duty to warn others. They claim to be experts in fund recovery but do little more than delegate tasks back to you. Once you've sent their template letters, communication ceases. They even ask for positive reviews before disappearing entirely. I received no recovery after following their instructions. The positive reviews seem either fabricated or from those still unaware of the scam. Save your time and money—this service is a fraud.

1
Date of experience: Nov 19, 2025

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