Well first, I speak french and to help me understand everything, they assign me with Emmanuel who speak french so that was really helpful and Emmanuel was great, he took time to make sure I understand the whole process, really patient and kind. Unfortunatly, he had health issues and had to take time away but I was not let down. The team assign me Ziva to be his replacement on my case and so far she is doing a great job. I receive my case report and ADR letters in no time, as soon as I have a question or concern, I send her an email and i get a response within minutes. Ziva is really kind, respectful and fast hard working person, the only issue is that she doesn't speak french but hey, perfection does not exist lol. So far everybody that I've been in contact with in the process are great and i know that I'm in good hand to get my case sort out. Thanks to all Payback employes who work hard to get thing right, no matter the outcome I know that you guys did everything in your power to get it done.Thanks again !!
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