Last night I received an e-mail from Payback informing me that they would close my claim. I'm not surprised because nothing has happened for the last 3 years except for a few useless letters which were rarely answered by the addressees. And all this for an upfront payment of 3200 Euros which Payback refuses to refund even partly. Don't believe these people, it looks all part of another scam, don't waste more of your money ! Don't trust the 72% of 5 star ratings, they must have their staff writing positive comments all day long ! KEEP AWAY FROM PAYBACK, beside the emotional turmoil ( over 3 years for me ) you only lose more money !
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