D not use them for Crypto scams. I was a victim of a crypto scam and have no one to blame but myself. Out of desperation I reached out to Payback and their sales person told me that he also suffered the same thing and because they helped him and got his bitcoins back. This is why I used their services, shortly after I realised that they don't have experience with this type of scam and are just fumbling their way through it. A year of writing random letters to org.s that didn't respond. They ended up closing the case and didn't have any outcome, I recently finally got a response from Coinbase requesting information and when I went back to Payback for them to help. They just responded sorry we have closed this case and good luck.
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