After I had been scammed, I was very guarded and trusted no one. Ziva Bilson introduced herself and outlined what the plan was in clawing back my money. She has emailed me on numerous occasions keeping me updated on current status and what our next steps were. It has been a frustrating process, but Ziva has been there for me when I needed support, whether it be explaining the process, sharing the patience that I needed, or walking me thru and clarifying what I needed when I needed something. Even the emails always have a "I hope you are doing well". The little things matter a lot to let me know that I am not alone and that she is with me in this fight. I hope this all will end with a good ending, at least I know she will have used all the tools at her disposal. She represents the company well and should be commended.Billy.
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