paycor.com

When I signed up

When I signed up, I was told they would handle everything so I wouldn’t have to stress and could focus on running my business, things like advertising and growth. That was completely false.Instead of reducing my workload, they created more stress and constant problems. I was repeatedly on the phone or emailing them just to try to get basic issues addressed.I was explicitly told, in writing and during onboarding, that my taxes and workers’ compensation would be handled. I confirmed this multiple times and was repeatedly told everything was “all set.” That was not true.Paycor never ran my taxes. I only discovered the issue after receiving a notice from the state. Even then, they failed to fully correct it and did not handle unemployment taxes.The same thing happened with workers’ comp. I was told it was being taken care of, confirmed it multiple times, and was reassured everything was set. After nearly three months, I found out nothing had been done. As a direct result, I ended up owing over $1,000 and had to go on direct billing, something that should have never happened.The system itself was also unreliable. The time clock for my employees to clock in and out rarely worked. When I reported the issue, the representative did not believe me and instead of fixing it, sent me instructions, even though the issue was clearly on their end.When I escalated the issue, the manager passed me back to the original sales representative. Their “solution” was to have me purchase a real-time clock system costing over $2,000,instead of fixing the service I was already paying for.Customer service is extremely poor across all departments. There is a complete lack of communication, and it takes multiple calls and multiple representatives just to get basic things done. Many of the requests I made had to be submitted multiple times, and resolutions took anywhere from weeks to as long as three months. I was repeatedly told issues were resolved when they were not.Even basic payroll corrections were not handled. I made a mistake on an employee’s hours and spent over two hours on the phone trying to fix it, with no resolution.When I asked to speak to a manager who handles complaints, my emails went unanswered. After multiple calls, I finally got a call back, but there was no accountability or concern, it felt like the issues were dismissed.I also experienced ongoing unprofessional communication. I reported being harassed by a representative and was told it would be handled. Despite multiple complaints, the emails continued. It took hours and multiple representatives to finally reach someone who helped, only to then receive an unprofessional response from a supervisor.On top of everything else, I was charged for services, even after canceling my account on April 1 and not using any services in April, I was still billed multiple monthly fees, including scheduling services.Even more concerning, after canceling, I was informed that Paycor would continue to invoice and debit my account for various fees, including termination and other charges. This is despite not using their services and having already canceled.This company misrepresents its services, fails to deliver on critical responsibilities, overcharges clients, and creates real financial and operational problems for business owners.If you value your time, money, and peace of mind,do not use Paycor.

Date of experience: Oct 13, 2025