The only positive thing about Paycor, is the system itself. It's intuitive, lots of features, easy to use. Everything else is awful and primarily their customer support (frustrating, enraging, useless). You wait forever on hold only to get someone who has absolutely no clue what they are talking about and puts you on hold to get answers from someone else and then repeats. They also nickel and dime every chance they get. The amount of fees is insane. They even charge us every time we don't have taxes to file for a state on our account "zero state tax return".Got charged a late processing fee when their imports weren't working and I waited on hold over 30 minutes then requested a call back (never got one). They sent us a 940 for a different company. I could go on...I've been cursing their name for a couple years now and we just switched. I kept the account open for months while we made sure everything went smoothly in the new system with the data transition. When that was all set I requested a termination. I was told the chat service couldn't, so I submitted a ticket. The answer on the ticket explained how to go into my company profile and request it there. Paycor asked for a term date so I put the following day. Next thing I know we get an invoice claiming "account closure convenience fee". Apparently hidden in a link in our original terms and conditions it states a 30 day notice is required by either party. However, it doesn't mention anything about a fee, nor was it mentioned in chat or the ticket. I have been arguing with them and they claimed the charge is valid and they sent me a copy of our agreement (where it doesn't state this) and a link to a new updated terms and conditions where the fee is discussed. This was totally different than the terms in our contract that I signed. Unfortunately we had autopay setup so they simply took our money and won't give it back. If you need any type of support, good luck.
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Paycor, a Paychex company, connects leaders to people, data, and expertise. Paycor helps leaders drive engagement and retention by giving them tools to coach, develop, and grow employees. For more than 30 years, Paycor states they have offered leaders unprecedented insights into their operational data with a unified HCM experience that can seamlessly connect to other mission-critical technology. And by providing expert guidance and consultation, they help more than 30,000 businesses nationwide achieve business results and become an extension of their teams.See more