We have been extremely disappointed with our experience using Paycor for EDI benefits feeds. The setup took nearly five months and cost $1,500, which meant half of our benefit year was already over before anything was even working. That completely defeats the purpose of having an automated feed in the first place.What has been most frustrating is that customer service has no ability to actually help or escalate the issue. You simply wait, follow up, and get no real answers while your team and employees are the ones dealing with the consequences. For a system that is supposed to create efficiency, this process has done the exact opposite.If you are considering Paycor for EDI feeds, be prepared for long delays, high setup costs, and very little support during the process.
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Paycor, a Paychex company, connects leaders to people, data, and expertise. Paycor helps leaders drive engagement and retention by giving them tools to coach, develop, and grow employees. For more than 30 years, Paycor states they have offered leaders unprecedented insights into their operational data with a unified HCM experience that can seamlessly connect to other mission-critical technology. And by providing expert guidance and consultation, they help more than 30,000 businesses nationwide achieve business results and become an extension of their teams.See more