We use this HRIS system and have to call or chat probably once a week for help or support. Their customer service team is not trained at all. There are no supervisors to oversee or help in escalated instances. Their chat people just paste from their knowledge base and on the phone you are transferred multiple times or left on hold for 30 minutes - an hour. No help. Absolutely awful.
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Paycor, a Paychex company, connects leaders to people, data, and expertise. Paycor helps leaders drive engagement and retention by giving them tools to coach, develop, and grow employees. For more than 30 years, Paycor states they have offered leaders unprecedented insights into their operational data with a unified HCM experience that can seamlessly connect to other mission-critical technology. And by providing expert guidance and consultation, they help more than 30,000 businesses nationwide achieve business results and become an extension of their teams.See more