Software seems powerful and is intuitive enough to use, usually. Which is good because so far the people suck. Implementation/onboarding is AWFUL. The people don't know what they're doing, have terrible quality control (mistakes in data entry, configurations of deductions, how things report on W2s!, etc.) and are impossible to get a hold of to ask questions, get help, etc. Everyone is silo'd so no one really knows how the system works end-to-end. Everything is done by checklist, so no independent thinking or problem solving. Management is terrible - would rather try and make you see how you're wrong (or they're right) than actually resolve issues. They also lie - they'll tell you a feature is there (pre-note) and then you find out it's not - and that they're going to charge you a LOT of money if you try to put money into a bank account that's not valid... when they don't give you a way to check ahead of time. I suspect fees like this are a BIG part of their revenue.It's unfortunate - the software really does seem good. But the people experience is so terrible - they couldn't care less about their small customers - that I'm already looking for another vendor. I just hope I don't end up in trouble with the IRS/unemployment/state tax people/etc because of Paycor's mistakes.
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Paycor, a Paychex company, connects leaders to people, data, and expertise. Paycor helps leaders drive engagement and retention by giving them tools to coach, develop, and grow employees. For more than 30 years, Paycor states they have offered leaders unprecedented insights into their operational data with a unified HCM experience that can seamlessly connect to other mission-critical technology. And by providing expert guidance and consultation, they help more than 30,000 businesses nationwide achieve business results and become an extension of their teams.See more