My company stopped using Paycor in order to join a PEO that would allow us to strengthen our health benefits offerings while keeping costs low. While Paycor missed a quarterly filing or two semi-regularly, the issue was always rectified after a couple of months, and so I did not necessarily feel compelled to change payroll companies. The benefits savings were too good to pass up and so we left Paycor. Surprisingly, customer service responses were better/faster as a deactivated client. We received updates same day, which was not the case as active clients. We were essentially done with Paycor after the final quarterly filings but that is when things started getting rough again. At one point our report view access was removed before the 60-day contracted date, but that was fixed quickly. This week, I realized that one of the reports that is typically generated was not part of the quarterly packet. I understand that oversights happen so I reached out to Paycor to request access to the missing report, which should have been available (but was not) with the other reports. Paycor never acknowledged that they owed this report, would not tell me if it was available and when it was generated, and instead sent me service contracts ranging from $50-$100/month in order to receive reporting access again for the single report. If filing and reporting was part of their core offering, and we paid every invoice on time for 5 years, why are they charging for a single report that they had not made available to us while we had 60 days of access? A one-time $50 charge for the 1 report would be more reasonable than a contract with 30-day termination terms and other intricacies. Why couldn't it have been straightforward? It is frustrating and sad. Understanding how often companies change payroll providers, rejoining Paycor could have been in the cards for the future, but that is no longer true. I will be sure to share my experiences with business contacts that inquire about payroll providers in the future.
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Paycor, a Paychex company, connects leaders to people, data, and expertise. Paycor helps leaders drive engagement and retention by giving them tools to coach, develop, and grow employees. For more than 30 years, Paycor states they have offered leaders unprecedented insights into their operational data with a unified HCM experience that can seamlessly connect to other mission-critical technology. And by providing expert guidance and consultation, they help more than 30,000 businesses nationwide achieve business results and become an extension of their teams.See more