I wish I could give a negative star review. I switched because they were going to allow me to provide a tax credit that my previous payroll software was not going to allow during COVID. This has been one of the worst business decisions I've made. I've been cleaning up a mess that Paycor made for about 6 months now.When I signed up, Paycor removed over 10K from my bank account because they thought I owed money for taxes. They did return it, but I had to make a deposit to be able to make my payroll before I got the funds back. That should have been the red flag to run. They have terrible customer service. It is beyond unhelpful. I only had one employee that we had to layoff eventually, and the termination pay in itself was a headache.When I hired someone after we started to pick up again, I went back to my old payroll provider. But the fun didn't end there. In 2023, I got a notice that I did not file one quarter's returns. Getting information from Paycor has been like pulling teeth. They sent me the files, but when I asked for the proof that the deposits were made to the IRS, they sent the wrong quarter. I have followed up 11 times since asking for the right quarter, with 0 responses. I finally got things mostly settled on this issue (for which I will need to pay a penalty), when I was looking at the forms that paycor sent me. I noticed that every file for that quarter had a date within the quarter. Except for my 941 and schedule B - the exact forms that the IRS was missing. So it seems like they generated these forms more than 2 years later since the dates are inconsistent (and I did not have those forms in a previous download). I'm not completely unreasonable. I understand that it was my responsibility to make sure that they did their job. But I am livid that they did not let me know about the mistake when they had the opportunity to do so. So don't use paycor unless you like dealing with mistakes and getting no response.
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Paycor, a Paychex company, connects leaders to people, data, and expertise. Paycor helps leaders drive engagement and retention by giving them tools to coach, develop, and grow employees. For more than 30 years, Paycor states they have offered leaders unprecedented insights into their operational data with a unified HCM experience that can seamlessly connect to other mission-critical technology. And by providing expert guidance and consultation, they help more than 30,000 businesses nationwide achieve business results and become an extension of their teams.See more